privacy policy

WOOD SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ has treated the protection of personal data as one of its priorities for years. Due to the huge number of customers who trusted us and decided to make a purchase in one of our Wood Spark furniture stores, or online, via the website www.wspark.pl, as well as due to the ever-growing number of job candidates, employees and business partners, we feel particularly responsible for the security of personal data processed by us. Our goal is to provide current and proper information on matters related to the processing of personal data.

Below, we detail the circumstances in which we collect information about you, our visitor, client, contractor or prospective or current employee. Each time we will discuss the purpose and legal basis for which we collect your personal data, we will indicate the scope of the collected data, as well as inform you about the period for which this personal data will be processed by us. In addition, we will inform you about all your rights related to the processing of personal data by us. Remember that the processing of your data always respects applicable laws, both national and those applicable within the European Union (including the GDPR).

Personal data, what is meant by this term and what their processing means

Personal data means information about an identified or identifiable natural person. Therefore, personal data will be both such data that allow us to determine the identity of a specific person, as well as those that do not allow for its immediate identification, but are, with some cost, time and activities, especially with the use of easily available and commonly available sources sufficient to determine it. In other words, personal data is not single information of a high degree of generality, e.g. street name and house number or salary. However, this information will constitute personal data when it is combined with other additional information, which in turn can be related to a specific person (e.g. name and surname).

On the other hand, the concept of personal data processing covers practically all possible activities performed on personal data, regardless of whether they are performed in an automated manner or not. Therefore, the processing of personal data will include, among others: collecting, storing, recording, organizing, modifying, viewing, using, sharing, limiting, deleting or destroying data.

Who is the administrator of your personal data

The administrator of the data you provide in the cases described in this Privacy Policy is Wood Spark spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw (postal code: 04-041) at ul. Ostrobramska 101 (loc.204), entered into the Register of Entrepreneurs kept by the District Court of Warsaw, KRS number 0001025718, NIP 1133090037, Regon 524759245

On what legal basis do we process your data

We would like to point out that in most cases our processing of your personal data is based on the premise of performance of the contract or actions taken before the conclusion of the contract. In other words, we process your data to the extent necessary due to the fact that, for example, you have purchased or ordered goods offered by us, you have an employment contract with us or we have various types of commercial contract (or you intend to conclude such a contract with us).

Occasionally, we process your personal data due to the fact that it is required by applicable law. For example, data contained in sales documents (e.g. VAT invoice) are processed by us due to the fact that the law requires documenting sales in a specific way, indicates the scope of data that must be included in this type of document and specifies the time, for which we are obliged to store this data.

There are also situations in which we process your personal data on the basis of your consent. Remember that we will explicitly ask you for such consent each time. Such a request for consent will be presented in a way that is distinguishable from other matters, in an intelligible and easily accessible form, using clear and plain language.

When and for what purpose we share your personal data with third parties

First of all, we would like to inform you that without your express consent, Wood Spark Sp. z o. o. does not share your personal data with any third parties that could use this data for their own purposes. An exception to the above rule is the sharing of some of your personal data with authorized (i) state authorities (including offices) operating on the basis and within the framework of applicable law, (ii) banks that receive data related to financial transactions from us, and (iii) postal operators and courier/transport companies that deliver goods purchased from us.

In addition, we would like to point out that we share your personal data with third parties that provide specific services for us. Among such service providers, we can distinguish in particular:

furniture suppliers who, on our behalf, consider possible complaints reported by you, technical operators, including IT companies, who manage and maintain technical and IT infrastructure for us, entities providing us with marketing services, in particular related to tools that use cookies,
entities that provide us with advisory services, including law firms,
specialized security agencies,
entities running a hotline for us - Customer Service Office,
and third parties cooperating with us in the performance of specific contracts concluded with you.

However, we would like to assure you that these service providers have been properly selected by us and obliged, under relevant contracts, to use the data entrusted to them only in accordance with our guidelines and for the purpose strictly defined by us.

In addition, we would like to inform you that in some cases your personal data may be transferred outside the European Economic Area. This applies in particular to entities offering tools for monitoring, controlling and collecting information about your activity on our websites and the use of cookies, as well as entities offering e-mail sending, providing additional services through which you contact us and entities that are providers of social networking sites where we have accounts (e.g. Facebook, Instagram, YouTube). However, we would like to assure you that in such situations we have taken all necessary measures to ensure adequate protection of the personal data provided, including by providing data to countries and entities that, according to the European Commission, ensure an adequate level of personal data protection, or are members of relevant associations or programs, or by transferring data only on the basis of an agreement using the so-called standard contractual clauses, taking into account the EU requirements for the transfer of personal data outside the European Economic Area.

Shopping in our online store

When making a purchase in our online store www.wspark.pl, it may also be necessary for you to provide certain information about yourself. In particular, we will require data in the form of your name, telephone number and e-mail address, as well as your home address and delivery address. We will require this data from you each time you make purchases without the so-called "registration", in other words without you creating a user account in our online store, or once when creating a user account ("registration"). If you create an account, you have the option of editing (correcting) your personal data yourself. Providing certain personal data by you, referred to above, is voluntary, but without providing them you will not be able to purchase goods in our online store. Data processing in the situations specified above will take place in order to perform the sales contract or in connection with the intention to conclude it, provide additional services (including transport, maintaining an account on the agatameble.pl website), as well as fulfilling the obligations imposed on us by applicable laws. legal regulations (e.g. issuance of a sales document).

In addition, we would like to inform you that your personal data will also be used by us to conduct a survey of satisfaction with shopping in the online store (customer satisfaction survey) and to profile your shopping activity, including the type of goods viewed and purchased by you and promotional campaigns, and discounts you have used, based on our legally justified interest. We will process your data for the period resulting from applicable law, e.g. until the expiry of the limitation period for claims under the Civil Code, or in the case of issuing sales documents, for the period resulting from tax regulations and the Accounting Act. Data, in accordance with the rules described in point "When and for what purpose we share personal data with third parties", will be made available, among others. IT companies that are technical operators of the technical and IT infrastructure we use (including the online store), as well as companies that can provide certain services on our behalf - e.g. transport companies or companies that conduct customer satisfaction surveys.

Chat and contact forms on the wspark.pl website (contact, submit comments, etc.)

If you use the chat with our Employee or any of the contact forms on the agatameble.pl website, you may be asked to provide certain data in certain circumstances, in particular such as name and surname, e-mail address, contact telephone number or reason for contact. In the case of notifications regarding complaints, returns and other comments regarding purchases, detailed information on the processing of personal data is described in the section "Complaints, returns and comments regarding purchases". In the case of other contact forms and a chat with our Employee, we would like to inform you that the data we collect will be used to answer your inquiry (report), which we received via chat or contact form - based on our legally justified purpose. Your submission can be on any topic that interests you.

Remember that you provide the data voluntarily, although failure to provide specific data may result in the inability to send the application or provide the response you expect. We will process the data provided by you for the period resulting from the relevant provisions of law (e.g. until any claims expire), and the data processed by the chat will be processed until the page is closed or refreshed, you go to another subpage or the window is closed. Also in the case of data related to contact forms, we use the services of specialized third parties that may access your data, on the terms described in the section entitled "When and for what purpose we share personal data with third parties". In this case, these are mainly technical operators of the technical and IT infrastructure we use, or possibly other entities that may perform certain services on our behalf, e.g. conducting customer satisfaction surveys.

If you contact us via chat, your personal data may be transferred outside the European Economic Area, as some subcontractors of the service provider are based outside the European Union.

Contact with the Customer Service Office

We would like to point out at the outset that your conversation with Customer Service or a member of the salon staff may be recorded. If a call is recorded, you will be informed of this before the call begins. We use the call recordings for the purpose of accurately describing your request, improving our service and support, as well as for evidential purposes - on the basis of our legitimate interests. If you do not wish your conversation with us to be recorded, you are welcome to use other forms of contact, such as the contact form at www.wspark.pl/kontakt, email to biuro@wspark.pl or a personal visit.

Any person contacting Customer Service by telephone who wishes to obtain certain personal information, e.g. by asking for details of an order placed or a complaint made, will be asked for certain personal data before any information is provided. This is necessary in order to verify their identity. This is because it is necessary for us, before providing any information that we understand to be personal data, to ensure that we are providing the information to the person entitled to it. Without such verification, as a result of, for example, your unwillingness to provide certain data, it will not be possible to provide you with the requested information over the telephone.

In addition, when you contact Customer Service, we may ask you to provide certain information which is necessary to deal with the matter you have raised with us - e.g. to provide a delivery address or to provide an account to which we will refund your money. We will only use the data you provide for the purpose for which you are contacting us and we will retain it for a period of time as required by applicable law (e.g. until the statute of limitations for any claims). We will process your data in order to fulfil our contractual or legal obligations or for other, legitimate purposes (e.g. answering your question, customer satisfaction survey). Your data will be shared with third parties, in accordance with the principles described under. "When and for what purpose we share personal data with third parties". Such third parties include the company that operates the Customer Service Office on our behalf, IT companies that are the technical operators of the technical and IT infrastructure we use, as well as other service providers that may perform certain services on our behalf, e.g. conducting a customer satisfaction survey.