4 Guarantees " The furniture guarantee is valid for 2 years from the date of purchase. The date of purchase is the date of payment for the goods -The guarantee is valid in the territory of the Republic of Poland and the European Union. -Claims under the guarantee shall be reported by the Buyer to the Seller. Making a claim -The Buyer is obliged to submit a correctly filled warranty card and proof of purchase. -Claims must be submitted in writing and should contain a detailed description of the defect. -The Purchaser loses the rights provided for in the guarantee if he/she does not notify the Vendor within one month of discovering a physical defect. -The Buyer is responsible for proper assembly in accordance with the assembly instructions included with the furniture and its positioning. -When necessary, the Guarantor has the right to make an on-site inspection at the Purchaser's premises in order to verify the validity of the complaint. For this purpose, the Guarantor shall agree with the Purchaser the date of the inspection on working days. Failure of the Purchaser to cooperate with the Guarantor in arranging the inspection date or failure to make the inspection at the agreed time will result in loss of rights under the guarantee. The same rules apply to the visit of the Guarantor's representative to the Purchaser's premises in order to disassemble, assemble the item or remove the defect. The Buyer will be notified of the acceptance of the complaint by the Guarantor - if the inspection of the furniture has been performed - immediately after its completion by making an entry in the inspection report. If, after reporting the complaint, no visual inspection has been carried out, it is assumed that if the Guarantor has not responded to the complaint within 14 days, he has acknowledged the complaint as justified. If the complaint is considered unfounded, the Guarantor will notify within 14 days from the date of complaint. - In the absence of contact from the Guarantor within the indicated period, the complaint shall be considered justified. If the defect constituting the subject of the complaint is, in the opinion of the Guarantor, removable, the guarantee service will be provided by repairing or replacing the items. If the nature of the defect does not require its removal in factory conditions, the warranty repair aimed at restoring the object to a state consistent with the contract may be performed by sending to the shop (seller) the replacement elements. The Guarantor reserves the right to carry out the repair at the Purchaser's premises by the service of the Guarantor. If, during the complaint handling, the deterioration of quality exceeding the degree of normal wear and tear - and thus the damage caused by alteration or modification, made by the Purchaser or a third party, or the goods will be incomplete (lack of components or equipment not used, but necessary for possible further sale), the Seller will deduct the equivalent of the damaged or missing elements and the cost of their replacement. The Guarantor decides how to handle the complaint. -Guarantee for sold goods does not exclude, limit or suspend Buyer's rights under warranty. -The guarantee does not cover defects, shortages and damage to the furniture resulting from: visible at the time of purchase, visible at the time of purchase. improper or careless transport or handling of the furniture, fortuitous events and force majeure, assembly errors, fault of the assembly team, use of the furniture not in conformity with the rules of furniture use, lack of care or care contrary to the rules of furniture care, due to discolouration of fronts exposed to prolonged sunlight, repair or alteration of the furniture carried out by the Purchaser or at his request, in furniture sold from display, defects, damage, wear and quantitative shortages of the elements found at the time of purchase, defects and damage resulting in a reduction of the price of the furniture, differences in profiles and shades resulting from the characteristics of the natural raw materials from which the furniture was made. Due to production processes and batch diversity, slight differences in colour shades may occur, even when purchasing several pieces of the same product. damage and defects caused by animals. The completeness of the furniture in terms of quantity and glass elements must be checked upon receipt of the furniture. Non-visible mechanical damage (no damage to the cardboard packaging) must be reported within 7 days of purchase. In this case, the Purchaser should keep and present the original packaging at the Seller's request in order to exclude possible transport damage under pain of refusal of warranty rights. Defects not covered by the warranty will be rectified against payment. Complaint repairs will be carried out within a maximum of 30 days from the date the complaint is considered justified. In the case of the necessity to import spare parts or in other technologically determined cases, the time limit referred to in item 20 may be extended to a maximum of 90 days.